Anglia Ruskin University Maintenance
Anglia Ruskin University are both exceptional and imaginative in the advancement of knowledge and education of students. They are passionate about collaboration, innovation and transformation to enhance social, cultural and economic well-being and therefore have high expectations and standards about the maintenance of their estate to ensure this is upheld for their students.
Since our appointment, to deliver their maintenance across 27 buildings at 3 sites, Munro have worked extremely hard to cement our working relationship with Anglia Ruskin University by adopting a proactive and flexible approach, and above all else, being passionate about what we do. This has often required working outside of normal working hours in order to achieve minimal disruption to students and building users.
Our lead engineer on this contract has instilled exceptional confidence in our client which has resulted in a contract renewal and additional project works. Our high standards of service have achieved 100% compliance with our service level agreement and we have been praised for fully understanding the University’s needs and the impact that a loss of service has on Anglia Ruskin’s customers which has reflected our successful approach.